Client Technologies Technician
Configures and installs software for IT users' desktops and laptops...
Configures and installs software for IT users' desktops and laptops. Involved in the installation and rollout of new software packages, upgrades and new desktop hardware. Maintains desktop software and hardware; supports mobile workforce. Provides Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems. Troubleshoots problems using scripts and checklists as guides. Escalates to Tier 3 support when necessary. Documents problems and resolutions. May perform end-user training. Strong customer service skills are important in this position. Participates in the testing and evaluation of new desktop packages and implements prototypes.
Level:
Entry
Education:
Associate’s Degree or Bachelor's Degree or technical institute degree/certificate or equivalent work experience.
Experience:
Has proficient understanding of principles in one or more functions of a position. Typically possesses 0 to 3 years of relevant work experience.
Complexity/Responsibility:
Generally performs single function tasks that tend to be of moderate size and scope.
Database Administrator
Manages and maintains all production and non-production databases...
Manages and maintains all production and non-production databases. Responsible for standards and design of physical data storage, maintenance, access and security administration. Performs backup and recovery on Database Management Systems, configures database parameters and prototype designs against logical data models, and defines data repository requirements, data dictionaries and warehousing requirements. This position optimizes database access and allocates/re-allocates database resources for optimum configuration, database performance and cost.
Level:
Intermediate
Education:
Bachelor's Degree in a relevant field of work or equivalent work experience.
Experience:
Requires technical knowledge, training and understanding of a job's requirements. Typically possesses 2 to 5 years of relevant work experience.
Complexity/Responsibility:
Performs professional level work. Develops solutions requiring analysis and research. Responsible for critical work and/or complex projects performed within a broader technical and business context.
Programmer
Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and documenting programs...
Reviews, analyzes, and modifies programming systems including encoding, testing, debugging and documenting programs.
Level:
Programmer V
Education:
May require a bachelor's degree in area of specialty and 8-10 years of experience in the field or in a related area.
Experience:
Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May provide consultation on complex projects and is considered to be the top level contributor/specialist.
Complexity/Responsibility:
Typically reports to a manager or head of a unit/department.
SAP Functional Consultant
Responsible for the creation and delivery of training and development programs to all levels of end-users and IT professionals...
Responsible for the creation and delivery of training and development programs to all levels of end-users and IT professionals. Involved in training needs assessment process and vendor selection. Works closely with both IT and the business to understand system and training needs for applications and packages supported. Develops documentation for custom applications and packaged applications, using a variety of mediums as needed. Designs training programs, classes, workshops, and Computer Based Training (CBT) and on-line help. Delivers training to a variety of audiences, understanding and applying adult learning principles.
Level:
SAP Consultant
Education:
Bachelor's Degree in a relevant field of work or equivalent work experience. Typically possesses 2 to 5 years of relevant work experience. Requires technical knowledge, training and understanding of a job's requirements...
Experience:
Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks.
Complexity/Responsibility:
Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to top management.
SAP Functional Team Lead Consultant
Responsible for the analysis, development, modification, installation, testing and maintenance of operating systems software...
Responsible for the analysis, development, modification, installation, testing and maintenance of operating systems software. Possesses a strong understanding of systems programming, graphical user interfaces and control languages. Evaluates vendor supplied software packages and makes recommendations to IT management. Modifies and/or debugs vendor-supplied utilities and packages. Modifies, installs and prepares technical documentation for system software applications. Diagnoses, isolates and de-bugs software problems and performs problem resolution. Monitors systems capacity and performance, plans and executes disaster recovery procedures and provides Tier 2 technical support.
Level:
SAP Consultant
Education:
Bachelor’s or Master's Degree in a relevant field of work or equivalent work experience. Requires technical and business knowledge in multiple disciplines/processes. Typically possesses 5 to 7 years of relevant work experience.
Experience:
Performs work that is complex and varied in nature. Defines and discerns key aspects of a problem and develops an integrated solution within a broad technical and business context of significant impact. May provide guidance/training to more junior staff.
Complexity/Responsibility:
May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to top management.
SAP Technical Team Lead Consultant
Oversees the department responsible for supporting the sales representatives by providing technical knowledge to clients and potential clients...
Oversees the department responsible for supporting the sales representatives by providing technical knowledge to clients and potential clients. Evaluates the client's existing systems and needs to recommend products or services. Attends presentations or develops proposals, acting as the technical expert. Assigns project staff to installations/implementations and monitors deliverables to ensure client needs are met successfully and in a timely fashion. Gathers client feedback and suggests new products/services or makes recommendations for improvements to existing products/services.
Level:
SAP Consultant
Education:
Requires a bachelor's degree and at least 12 years of experience in the field or in a related area.
Experience:
Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks.
Complexity/Responsibility:
Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to top management.
